Legal – UNIFYUS

Legal Information
Taxes and Fees
Local telecommunication fees and surcharges can vary significantly depending on your location, the specific services you use, and the regulations in place. These fees are typically added to your telephone or internet service bill and fund various programs, services, and regulatory requirements. Common examples include:

Universal Service Fund (USF) Fee: Ensures all Americans have access to affordable telecommunications services, subsidizing services in rural and underserved areas.
Federal Universal Service Charge (FUSC): A percentage of your monthly phone bill
contributing to the USF, varying by provider and services.
Local Taxes: Local governments may impose taxes on telecommunications services, including sales tax, utility tax, and 911 service fees.
E-911 Fee: Funds emergency services, such as 911 call centers, supporting infrastructure and staffing.
State Regulatory Fees: Imposed by states to fund specific programs or regulatory agencies.
Telecommunications Relay Service (TRS) Fund: Supports services for individuals with
hearing or speech disabilities , enabling phone communication.
State 911 Fee: Levied by some states to fund their 911 systems.
Municipal or County Fees: Additional fees imposed by local governments to support local programs or services.
Infrastructure or Franchise Fees: Charged by service providers to recover costs associated with building and maintaining network infrastructure.
Review your monthly telecommunications bills and statements carefully to understand these fees and surcharges. These fees are often mandated by government regulations, and service providers must collect and remit them. The specific names and rates of these fees can vary by location and service provider. If you have questions or concerns, contact your service provider or consult your local government’s regulations.

Terms and Conditions: UNIFYUS Solutions LLC’s terms and conditions are outlined in our service agreement with customers.

E911 Compliance Disclosure for VOIP Customers:

Pursuant to the FCC’s VoIP E911 Order (WC Docket Nos. 04-36 and 05-196, FCC 05-116, released June 3, 2005), 48-49, and Section 9.5(e) of the FCC’s rules, all interconnected VOIP service providers, like UNIFYUS Solutions LLC, must inform subscribers, both new and existing, in plain language, of the circumstances under which E911 service may not be available or may be limited compared to traditional E911 service.

911-type Services allow end-users to contact emergency services, including police, fire, and medical emergency services. Enhanced 911-type Service (E911) can selectively route an emergency call to the primary 911 provider, transmitting the subscriber’s location and telephone number.

Carefully read this E911 Disclosure Addendum to understand how these differences affect your ability to access E911 services. If you have any questions or concerns, contact us at (888) # TBD from 8 AM to 5 PM EST.

E911 Policy

Power Outages: VOIP E911 services may not operate during a power outage, causing a loss of voice and data service, including access to E911 services. Once power is restored, you may need to reset or reconfigure your equipment to contact E911.
Broadband Disruption: VOIP E911 services will not operate if your broadband connection is disrupted or if UNIFYUS Solutions LLC service is suspended. Once restored, you may need to reset or reconfigure your equipment to contact E911.
Service Address Accuracy: Provide your correct service address to ensure VOIP E911service calls are correctly routed. Update your service address by calling our customerservice at (888) # TBD from 8 AM to 8 PM EST.
Location Changes: VOIP E911 service calls may not be completed or may be misrouted if you disable, damage, or move your equipment without updating your service address.
Network Issues: Calls to E911 services using UNIFYUS Solutions LLC VOIP may be delayed or dropped due to network congestion or problems.
Softphone Applications: VOIP E911 services are not available when using a softphoneon mobile or desktop applications.
US Address Requirement: The UNIFYUS Solutions LLC E911 service operates exclusively within the United States. A fine of $200 may apply for calls to E911 made with a non-U.S. address.

Maintain alternate means of contacting E911 services and inform your UNIFYUS Solutions LLC VOIP users of these alternatives. For additional information, contact our Contact Center at (888) #TBD from 8 AM to 5 PM EST.

Disclaimer of Liability for Emergency Call Response

our use and that of your employees, guests, and other third parties of UNIFYUS Solutions LLC’s 911 services are subject to limitations. The availability of features such as the transmission of a Registered Address or your UNIFYUS Solutions LLC telephone number depends on local emergency response centers’ support and other factors outside our control. We rely on qualified third parties to assist in routing 911 calls to local emergency response centers. UNIFYUS Solutions LLC disclaims responsibility for the conduct of local emergency responsecenters, third parties engaged by the customer to facilitate address updates, and other thirdparties involved in providing emergency response services. To the extent permitted by law, yourelease, discharge, and hold harmless UNIFYUS Solutions LLC from any liability related to actsor omissions of such third parties involved in handling or responding to emergency or 911 calls.The customer indemnifies and holds harmless UNIFYUS Solutions LLC and any third-partyproviders from any third-party claims, losses, damages, fines, or penalties arising from:

(i)Incorrect information provided by the customer or its end users, including physical addresses, or failure to update a Registered Address;

(ii) Failure to notify users of the 911 limitations;

(iii) Absence, failure, or outage of emergency service dialing using the services for any reason;

(iv) Inability of any end user to dial 911 or access emergency service personnel for any reason.

UNIFYUS

UNIFYUS

Contact

Quick Links

Company